Frequently Asked Questions (FAQ)
At SnapTech, we want to ensure you have the best shopping experience. Below are answers to some of the most common questions we receive. If you need further assistance, feel free to contact us!
1. What products do you sell?
We offer a wide range of innovative and stylish accessories, including can lids, rugs, customized drawers, carpets, humidifiers, jellyfish lamps, touch lamps, office table accessories, and unique room décor items.
2. How can I place an order?
Ordering from SnapTech is simple! Browse our collection, add your desired items to the cart, proceed to checkout, and enter your shipping details. Once the payment is completed, you’ll receive an order confirmation email.
3. What payment methods do you accept?
We accept major payment methods, including credit/debit cards, PayPal, and other secure online payment options.
4. Do you offer international shipping?
Yes! We offer worldwide shipping so you can enjoy our products no matter where you are. Shipping costs and delivery times vary depending on your location.
5. How long will it take to receive my order?
Shipping times vary based on your location and the shipping method selected at checkout. Typically, domestic orders take 5-7 business days, while international orders can take 10-20 business days.
6. Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email so you can monitor its delivery status.
7. What is your return and refund policy?
We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return the item within 30 days of delivery, provided it is unused and in its original packaging. For refunds, please contact our support team.
8. My item arrived damaged. What should I do?
If your order arrives damaged or defective, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
9. Do you offer discounts or promotions?
Yes! We frequently run special promotions and discounts. Sign up for our newsletter to stay updated on exclusive deals and offers.
10. How can I contact customer support?
Our team is here to help! You can reach us via email, live chat, or our contact form on the website. We aim to respond within 24 hours.
Still have questions? Contact us today, and we’ll be happy to assist you! 😊
